Support Center

Everything you need to get the most out of PhotoAlike

Email Support
Get help from our support team

anaghkanungo7@gmail.com

Response time: Within 24 hours

Business Hours
When we're available

Monday - Friday

9 AM - 6 PM PST

Getting Started

Creating Your Account

PhotoAlike offers multiple sign-up options for your convenience:

  • •Apple Sign In: Quick, secure authentication using your Apple ID
  • •Google Sign In: Sign in with your Google account
  • •Email Registration: Create a dedicated PhotoAlike account
  • •Anonymous Trial: Try the app without creating an account
First Steps
  1. Download PhotoAlike from the App Store
  2. Create your account or try anonymously
  3. Receive 5 free credits to start
  4. Upload your first photo and generate your headshot

How to Generate Headshots

Express Mode
Perfect for quick results
  1. Select Express Mode
  2. Upload a single photo
  3. Tap "Generate Headshot"
  4. Wait 2-3 minutes for processing
  5. View your professional headshot
Advanced Mode
For maximum customization
  1. Select Advanced Mode
  2. Upload up to 3 photos for enhanced accuracy
  3. Choose your style (over 25 professional styles available)
  4. Select your industry focus
  5. Customize attire and background
  6. Choose aspect ratio
  7. Generate your headshot

Using the Polish Feature

What is Polish?

Polish allows you to refine existing headshots with surgical precision while preserving your natural appearance.

How to Polish
  1. Select a generated headshot from your gallery
  2. Tap the "Polish" button
  3. Choose refinements:
    • ◦Lighting: Adjust lighting style
    • ◦Expression: Refine facial expression
    • ◦Angle: Adjust camera angle
  4. Combine multiple categories if desired
  5. Create refinement (1 credit per polish)
Polish Tips
  • ✓Polish works best on already good headshots
  • ✓You can polish the same image multiple times with different settings
  • ✓Each polish creates a new image in your gallery
  • ✓Original images are never modified

Credits and Billing

Understanding Credits
  • •Each headshot generation uses 1 credit
  • •Each polish refinement uses 1 credit
  • •Credits never expire
  • •New users get 5 free credits
Purchasing Credits
  • •Starter: 10 credits for $4.99
  • •Popular: 30 credits for $12.99 (Best Value)
  • •Professional: 100 credits for $29.99

Best Practices

Photo Guidelines
  • ✓Use high-resolution images (not blurry or pixelated)
  • ✓Ensure good lighting (natural light works best)
  • ✓Face should occupy 30-60% of the image
  • ✓Look directly at the camera
  • ✓Avoid extreme angles or poses
  • ✓Use recent photos for best accuracy
Getting Better Results
  • •Upload multiple angles in Advanced Mode
  • •Choose industry-appropriate styles
  • •Experiment with different backgrounds
  • •Use Polish feature for fine-tuning
  • •Generate multiple variations for comparison

Common Issues

App Won't Load
  • •Check internet connection
  • •Force close and restart app
  • •Restart your device
  • •Update to latest app version
Generation Failed
  • •Ensure stable internet connection
  • •Try uploading smaller images
  • •Check that photos are clear and well-lit
  • •Verify you have credits available
Poor Results
  • •Use well-lit, clear photos
  • •Ensure face is clearly visible and centered
  • •Avoid sunglasses, hats, or obstructions
  • •Try multiple photos in Advanced Mode
  • •Use Polish feature to refine results

Still need help?

Can't find what you're looking for? Our support team is always happy to help.

Email us at anaghkanungo7@gmail.com

For urgent issues regarding account security or payment disputes, mark your email as "URGENT"